EXCHANGES & RETURNS

RETURNS & EXCHANGE

Product (s) can be exchanged within the 2 weeks from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Get in touch with exchange or return issues using the ‘return form’. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We suggest you to read the full description before confirming the order. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.  We offer repair for the period of 3 months from the date of purchase. Contact our customer service centre by emailing us images of defected product at pasteltoesbymariam@gmail.com within 7 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product.

REFUNDS

We have a ‘No Refund’ policy.

ORDER CANCELLATION

You may cancel your order within 1 working day of order placement. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Patsel Toes may cancel orders for any reason. Common reasons may include: The item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.

NO RETURN OR EXCHANGE OF SALE ITEMS IN ANY CASE